Online Policies

PRIVACY POLICY

We believe it is our responsibility to protect our customers' privacy. We do not sell, rent or trade any lists of our customers. You never have to worry that your personal information will be used for anything except processing and delivering your order to you.

SECURITY POLICY

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

30-Day Money Back Guarantee

If for any reason your purchase does not fulfill your needs, you can return it within 30 days from receipt of the product. Just call 507-377-8244 to request a return authorization, and we will be happy to assist you.

Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund. Provided that your purchase is repacked according to factory standards and without excess wear, there will be no restocking fee.

Household sewing machines and household vacuums are not intended for commercial use. Any commercial use of a home sewing machine or vacuum will void all warranties and the 30-Day Return Policy.

All refunds where the purchase was made by credit card or debit card will be provided as a credit to the credit card or debit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.

WARRANTY REPAIRS

Shipping (to and from) is provided for the first 30 days from receipt of the machine (according to UPS or Fed-Ex) on any warranty repairs, provided that the original box and packaging materials are retained. If the original box and packaging materials have been discarded, then the shipment and insurance of the product will be the responsibility of the customer. After 30 days, all shipping charges are the responsibility of the customer.

SALES TAX POLICY

We do not charge sales tax on any order that ships outside the State of Minnesota. Note that this includes orders with a billing address inside Minnesota and a separate shipping address outside Minnesota.

PRICING AND SHIPPING

All shipping costs listed are for UPS or Fed-Ex Ground delivery in the contiguous United States. Currently, we only ship in the U.S. All shipping prices posted are for UPS or Fed-Ex Ground unless otherwise stated. Other shipping methods can be accessed for most products within the shopping cart. Prices are listed before you check out, for your convenience.

Notice: All overnight shipping requested on Fridays before 2 pm Central Time will be delivered on the following Monday (UPS does not deliver on Saturdays). We do not ship to PO boxes, APO addresses, or overseas.

Note: We cannot refund any shipping costs if an item does not arrive on time due to weather conditions or other situations beyond the control of UPS or Fed-Ex.

FREE SHIPPING

Any item with Free Shipping applies to shipping destinations within the contiguous US only (the connected 48 states). *Orders from Alaska or Hawaii will pay actual shipping costs less standard ground fees for all Free Shipping items. The Free Shipping method will be for standard UPS or FedEx Ground rates.

WEBSITE CONTENT, SHIPPING AND PRICING ERRORS

We reserve the right to correct any errors or information and to update information at any time without prior notice. Corrections or updates may occur after you have submitted an order from our website. In that event, we will attempt to contact you with the correct information before processing your order. If we are unable to contact you with the correct information, then you may return the item according to our return policy.

If an item is listed at an incorrect price or with incorrect information, then at our sole discretion we reserve the right to refuse orders for that item, contact you for instructions, or cancel your order and notify you of the cancellation. We reserve the right to limit quantities, even after you have submitted an order from our Websites. We apologize for any inconvenience that this may cause you.

Problems can always be solved more smoothly if the proper protocols are followed. To ensure your satisfaction with your purchase, we need your cooperation with these guidelines.

Please Note: By ordering from our website, you are indicating that you have read and understood our store policies. We are not responsible for typographical and pricing errors.